Department Policies/Processes/Procedures

Internal departmental policies/procedures:

• Requesting time-off (how-to) [Last updated 3/14/96]
• Billing policies/procedures (for service requests) [Last updated 12/9/97]
• Approving a Departmental Project [Last updated 12/9/97]
• Guidelines for Posting Public Information [Entered 7/24/98]

Customer Service/Support policies/agreements:

• Dial-in services and support [Last updated 8/16/99]
• Providing Service/Support on Holidays (being worked on)
• Providing Network Services to SUNY Potsdam Tenants [Last updated 4/4/97]
• Providing Service/Support for Emeriti/Retirees [Last updated 6/9/98]