Policy/Procedure: Billing for Services Rendered

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Billing-for-Services Policy:
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1.  We do *not* bill for *labor* for any state-funded office/department on
    campus or for PACES.  We do bill these offices/departments for materials
    used for adds/moves/changes for telephone, data or TV service.
 
2.  According to our policy for providing network access to campus tenants, 
    we only bill for the monthly access (currently $20/month).  This
    assumes that we have the necessary network infrastructure access to their
    areas.   The tenant must purchase their own NIC and cables (see the policy
    for details). 
 
    If our network infrastructure does not serve a tenants' office, 
    we will, at the direction of the Provost, provide the necessary access
    at *no cost* to the tenant since the understanding is that they are renting
    space and have no vested interest in our infrastructure.  The bill for this
    will be paid for by an office designated by the Provost (which may mean us).
 
3.  We will *not* bill for labor or materials used to expand network access 
    (telephone/TV/data) to any instructional space on campus (i.e., classrooms,
    labs).  The cost of this will be paid by an office designated by the
    Provost (which may mean us).
 
4.  We will not bill for cables used to connect a computer to the network.  The
    cost for cables will be covered via our general network budget with cost
    recovery through a charge (to be determined) whenever a computer is purchased
    within or outside of the life-cycle replacement program.  However, this does
    not apply to PACES.  We will continue to bill PACES for all materials
    used and/or requested by them.
 
    [12/9/97 NOTE:]  For student organizations (Racquette, SGA, etc), we may want
    to consider "billing" our Tech Fee account for cables, etc.  (rjj)
 
 
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Billing Procedures:
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1.  Carm/Garnet will fill out time/mat'ls for every job they work on regardless
    of whether we actually bill for either.  This will give us information on 
    what we have spent on a given job.
 
 
2.  Paula will complete a service ticket anytime there is a need for "split
    cables" or TV cables.

2.a. The Helpdesk will maintain a supply of Network Cables, Split Cables,
TV Cables, and their associated accessories (Tees, terminators, .  When
supply of any of these items (as supplied by the Network Infrastructure
Team) runs low, a Tracking ticket requesting and indicating the
replenishing quantity needed will be created (as a "nagging reminder" (per
Carm's request)).  Such a ticket will not itemize nor track the
use/consumption of these items (see 2.b).  The Helpdesk will be responsible
for providing standard Network Faceplate cables for conversion to split
cables whenever more are needed.
    
2.b. Any job requiring the permanent use (as opposed to loan) of any of the
above equipment will have a Tracking ticket created in order that we may
track the use/consumption of this equipment even if we are not, in a given
situation, charging for it.

 
3.  Anytime a service ticket is created and we will not be billing for the costs
    associated with the ticket, "NC" will be entered into the "Account#" field.
 
 
4.  Whenever a request is made for an add/move/change to our network 
    infrastrucutre for telephone/TV/data services, it must go through Brenda
    who will obtain the account # and authorization to bill from the respective
    department head.