Meeting minutes/notes:

9/19/96 meeting agenda/minutes
9/12/96 meeting agenda/minutes
9/4/96 meeting agenda/minutes
8/28/96 meeting agenda/minutes
8/20/96 meeting agenda/minutes
8/15/96 meeting agenda/minutes
8/7/96 meeting agenda/minutes


Mission:
  
Provide Tier 1 service so that technical staff can focus on Tier 2, and 
above, support/service; 

Ensure that all customer service requests are resolved (that doesn't 
necessarily mean that every request is met, but rather that we have 
settled the request with the customer).  In other words, no request is 
forgotten/lost track of.


Team members:
[Definition of "team" and "team leader"]

  Brenda Benett       (Email:  bennetbs@potsdam.edu)

  Doug Brown          (Email:  browndy@potsdam.edu)

  Robert Jewett       (Email:  jewettrj@potsdam.edu)

  Cynthia Lucia       (Email:  luciacb@potsdam.edu)

  Darrin Printy       (Email:  printdj@potsdam.edu)

  Manola Sherman       (Email:  shermamd@potsdam.edu)

  Karen Terriah       (Email:  terriaka@potsdam.edu)

  Paula Willard       (Email:  willarpk@potsdam.edu)



1996-97 Goals