Mission:  
Provide Tier 1 service so that technical staff can focus on Tier 2, and 
above, support/service; 

Ensure that all customer service requests are resolved (that doesn't 
necessarily mean that every request is met, but rather that we have 
settled the request with the customer).  In other words, no request is 
forgotten/lost track of.


AGENDA for 9/12/96:

1. What's working?  What isn't?
   - report on what the reaction has been from customers and ourselves as we
     use the Tracking System
   - customer service issues:
   - providing our customers with options/alternatives when we can't meet 
     their needs (e.g., John Horan with computing and cable TV needs; time 
     vs. money 

2  Review items in Tracking System and update as necessary

3. Tracking System features/changes
    - what about training to use it?
    - what about putting Data Entry access where RTCs work (Levitt Center?)

4. This team's membership:
    - anyone want off?
    - should we invite all team leaders (Justin, Dave)