Mission:  
Provide Tier 1 service so that technical staff can focus on Tier 2, and 
above, support/service; 

Ensure that all customer service requests are resolved (that doesn't 
necessarily mean that every request is met, but rather that we have 
settled the request with the customer).  In other words, no request is 
forgotten/lost track of.


AGENDA for 8/28/96:

1.  Tracking system
      - review current system
      - what needs to be improved/changed?
      - what items should be modifiable by department members other than
        Paula?  (see # 3 below)

2.  Review Tracking System tickets

3.  Incorporating telephone and network infrastructure requests into the
    Tracking System.

      - who enters data for these requests?
    

4.  What tier 1 services will CST need to support:

      - up to the start of classes (9/1)?
      - what about first-year students -- tomorrow/Friday?
      - working with students (Kellas 100/Levitt)
      - first 2 weeks of classes (week of 9/2 and 9/9)?

5.  Team leadership/membership

      - Does anyone want off this team?