AGENDA for 8/20/96:

Mission:  
Provide Tier 1 service so that technical staff can focus on Tier 2, and 
above, support/service; 

Ensure that all customer service requests are resolved (that doesn't 
necessarily mean that every request is met, but rather that we have 
settled the request with the customer).  In other words, no request is 
forgotten/lost track of.

1.  Tracking system
      - review current system
      - what needs to be improved/changed?

2.  What tier 1 services will CST support:

      - up to the start of classes (9/1)?
      - first 2 weeks of classes (week of 9/2 and 9/9)?

3.  Team leadership/membership