Network Services Team

                         Meeting Minutes
                             4/5/95

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Attending:  Bob, Brenda, Carm, Dave, Garnet, Justin



1. Old Business:

   - Shiva LANRover problems/update.  Phantom zones continue to appear. (NOTE:
     Worked on clearing zones on Friday 4/7.  Found that the LanRovers seemed
     to be the source of the zones.  Bob will contact Shiva on Mon. 4/10).

   - Library CD-ROM server.  No news.  (NOTE:  Geri Linkins said that she is
     expecting a proposal from Keith to her soon.)

   - TCP/IP Optimization.  Bob, Justin, Dave met again to talk about email,
     backup/redundancy of our Unix hosts.  (see separate minutes from this
     meeting for more details)

     * Justin has found a couple of IMAP email clients for the Mac (POP Mail 
       2.2 supports POP3 and IMAP).  We need to install an IMAP daemon on our 
       Unix email server to test these clients.  Erik is working on this.

   - Student access to Unix server room (next to Garnet's office).  Dave and
     Carm are to check all student assistant's keys (ck. w/ Jean Green) before
     our next meeting to be certain they can only enter Garnet's office door.
     As a reminder, we agreed to the following guidelines (please share with
     Erik and any other assistants who have keys):

     * Student Assts. should NOT change the settings of ANY telephone or
       computer outside the Unix server room (i.e., volume levels, etc.).

     * Student Assts. should NOT bring others with them into offices/rooms 
       who are not working for us.

     * There should be no access to rooms outside the Unix server room and
       Garnet's office.  Student Assts. may use Garnet's phone/computer as 
       long as they do not change settings, etc.  Keys to Kellas and the
       Unix server room will be the only ones given to our assistants.
 
   - Network Services WWW page. HTML documents published on our *internal* WWW
     server include minutes of meetings, documentation, tips, news,          
     announcements and other information  The URL is:
    
     * http://www.dctm.potsdam.edu/dctm.html


2. New Business:

   - Brenda proposed monitoring the number of calls being made to our modem
     pools.  She reports that there have been very few calls to our 1200 baud
     modems for quite some time.  She will monitor the LanRover hunt groups
     (x3342, 3343, 2727) and send the report to Justin and Bob.

     * We will post all of our modem numbers on our WWW server.  Brenda will
       send the list to Bob (1200, 2400, 9600, LanRover telephone #'s) and
       to Carm.

   - Carm will talk to Erik about the problems he continues to report with our
     9600 baud modems.

   - Dave will assume Joan's "postmaster" responsibilities as soon as he 
     changes the email-forwarding for the postmaster email address.

   - Justin will password-protect access to our *internal* www server.


3. What's Important to accomplish by next week?

   - Work on LanRover/AppleTalk zone problems.  (team)

   - begin creating HTML-based documentation (e.g., Asante termination, modem
     numbers; how to program our HOTLINE information, etc.)

   - Carm to follow-up on keys to Unix server room and 9600 baud modem 
     problems.


4. Continuation of discussion on our roles for network problems and how/when to 
   alert campus of problems with network services:

   - reviewed our notes from the previous meeting.  Brenda point out that our
     phone systems needs to be operational 24 hours/day, 7 days/week, 
     365 days/year because it is relied upon by Public Safety and students in
     residence halls.

   - Brenda will be the primary contact for phone-related problems with Karen
     as her primary backup.  Problems would involve infrastructural problems 
     (fiber cable cut; major problem with the phone switch) If there is a phone
     problem of any type during normal business hours, those problems should be
     reported using x3000 (our paging Brenda directly).  After normal business
     hours, problems should be reported to Public Safety.

     If Brenda is unavailable, Karen will be her backup.  If Karen is
     unavailable, we should call RMATS (need to now telephone # and what type 
     of information to convery to RMATS.

6. Next meeting Weds, 4/12 @ 8:00am
 
   AGENDA items (see calendar for latest revisions):
     Continue discussion on and document:
     - when an after-hours alert requires our attention
     - backup role for Justin's role as coordinator for network service 
       problems
     - Brenda's role as information clearinghouse and her backup.
     - how to program (record messages) for the HOTLINE (x2884)