Last department meeting:  4/10/97
       Next meeting:  5/8/97

AGENDA:

1.  Development

a. Proposals being developed

   - Life-cycle approach to information technology resources

   - Partnering with ITMM to provide training/development


b. Technology/Learning Technology Roundtable workshop (Steve 
   Gilbert) 
   
   - 4/25 @ Clarkson's Cheel Center
   - 4/26 @ SUNY Potsdam Student Union



2.  Planning

a. Lapsing funds 

   - Review final priorities

   - Travel
    
   - Morning STC session on team-building


b. Student positions (summer, 97-98 school year)


c. Customer service issues 
   
   - Customer Service meeting on 4/28 from 9am - 11am

      AGENDA:

      * Is it clear who does what in our department? 
 
      * What should be known by everyone in the department about 
        what we do? (e.g., policies, processes, etc.)

      * What should we be telling our customers/partners about what
        we do?

      * Is our customer "interface" okay?

      * What topics/information should be available at the Helpdesk?

      * What information/publications should we have prepared and
        available (and how is it to be made available--Web? paper?)



3.  Management

a. Can we use clerical help (Keyboard Specialist 1) temporarily?
   On-going?

b. Next meeting:  Thursday, 5/8/97 @ 9am



Other items/news:

   Around the table




References:
  * Our Department mission

  * Departmental priorities

  * Departmental policies

  * 97-98 Planning (interview reports, etc)
  * Our 96-97 department plan 

  * Staying informed and communicating w/ our departmental newsgroup
    ("dctm")

  * Information Services Division's  plan for 1996 - 2000