Last department meeting:  4/24/97
       Next meeting:  5/22/97

AGENDA:

1.  Development

a. Proposals being developed:

   - Employee computer life-cycle project

   - Student computer life-cycle project

   - Partnering with ITMM to provide training/development


b. Technology/Learning Technology Roundtable  (TLTR)

   - SUNY Potsdam TLTR

   - William-Patterson University's Student Assistant program



2.  Planning

a. Final campus/ISD lapsing funds 

   - complete Crane network cabling

   - TV projection services in Flagg; data in Kellas

   - Centralized back-up facilities


b. Centralized Student Computing facility (Merritt Hall)


c. Summer Projects/Preparation for Fall '97:

   - VACATIONS
   - Employee computer life-cycle
   - Student computer life-cycle
   - Network Management Training
   - Checking all TV/telephone taps
   - PACES wiring
   - Knowles telephone wiring cross-connects (East/North wings)
   - 300-pair underground cable from Raymond to Kellas
   - Crane complex network expansion
   - wiring Commissary for phone/data
   - Instructional room in Levitt Center; relocation of Levitt 
     Center during renovations (?)
   - Carson 101 completed (wiring; lectern)
   - ResNet preparations

d. Department planning for 97-98:

   - evaluate current teams
   - review our mission and mission statement
   - define 97-98 goals for the department
   - establish teams as needed:
     * Management Team


3.  Management

a. Customer service issues 
   
   - Customer Service meeting on 4/28

      * Is it clear who does what in our department? 
        
        I will send an email outling what everyone in the meeting
        described as their role in the department.

 
      * What should be known by everyone in the department about 
        what we do? (e.g., policies, processes, etc.)
       
        We should all have the description of the roles we all play
        in the department.

        Policies are on our departmental web page.

        We should be clear about what the definition of a Tier 1
        problems is and is not.

        What appears not to be handled by any particular person in
        our department (i.e., direct responsibility):

          documentation
          planning projects
          reviewing/critiquing our array of dept. services
          marketing the department (our image to the rest of the college)
       

      * What should we be telling our customers/partners about what
        we do?

      * Is our customer "interface" okay?

        This refers to our web presence, publications we produce,
        our customer interactions and our "public" office spaces.


      * What topics/information should be available at the Helpdesk?

        Helpdesk Filecabinet (web) should be continually updated
        and maintained.

        Documentation from departmental teams (Helpdesk will request
        this as needed)

        Publish documents on the web first, then print from that.

b. Other news/developments:
   
   - Presidential search


c. Around the table

d. Next meeting:  Thursday, 5/22/97 @ 9am



References:
  * Our Department mission

  * Departmental priorities

  * Departmental policies

  * 97-98 Planning (interview reports, etc)
  * Our 96-97 department plan 

  * Staying informed and communicating w/ our departmental newsgroup
    ("dctm")

  * Information Services Division's  plan for 1996 - 2000