Ola!  (...practicing my Spanish)
    
    Below are the revised mission statements we discussed at last week's Staff Meeting as well as the list of services we need to RATE based upon our mission statement/customers.  You won't need to print this unless you want to.  I will supply these revisions to you at tomorrow's Staff Meeting.

Would you look over this information, especially the mission statements, in preparation for our meeting?  Here are some questions to mull over as well:

  - what is our *primary* mission?
  - what is *NOT* our mission?

  - who do we talk with about our performance?  In other words, who do we listen
      to when we want to know how well we are doing?
  - do we have different "customers" for the different services we offer?


I want to respect your time and finish by 10am, so please arrive a few minutes early so our meeting can start promptly at 9am.

Hasta la vista,

...Bob

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                         Possible Mission Statements
                                   for
                       Distributed Computing/Telemedia



1.  to provide outstanding voice, video, desktop data services and support to
    students, faculty, staff and administrators.


2.  to assess and satisfy customer requirements for basic information technology
    and services (email, telephony, desktop computing, voice mail, TV 
    programming, client/server-based services)


3.  to sustain (support?  preserve?) the College's technological competetiveness
    in higher education through partnerships with other Information Services' 
    departments (Central Computing, Library, Institutional Research) as well as
    other campus departments.


4.  to increase the effectiveness, productivity and creativity of faculty, 
    staff, administrators and students in their various College roles (research,
   learning, teaching, student services, management of college resources)


5.  to inform the campus of technological developments and trends.


Too weak to be included in our Mission Statement??
   - to facilitate the College's mission.
   - to improve the College's strategic position.
   - to provide the technological infrastructure and support for distance 
       learning and teaching opportunities.




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RATING SCALE:   1 = agree strongly                      3 = no opinion
                2 = somewhat agree                      4 = somewhat disagree
                                                        5 = disagree strongly

RATE in terms of our mission and those we provide service/support to.
       
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1. For each item below, ask yourself, "Is this one of our department's 
   outstanding services?"

    ___ Availability of current software/hardware for users
    ___ Availability of department staff to customers
    ___ Availability of student centers/labs that have access to campus services
    ___ Availability of technology borrow and use
    ___ Desktop computer consultation
    ___ Non-computer electronic repairs (for example: radios, scientific  
          equipment)
    ___ Keeping the campus informed of technology (e.g., Brown-bags)
    ___ Maximizing the use of money when purchasing
    ___ Network Services (E-mail, gopher, WWW, , TCP/IP services, etc.)
    ___ Planning
    ___ Problem solving/Troubleshooting service
    ___ Purchasing computers for offices and faculty
    ___ Support of Network Infrastructure (voice, video, data)
    ___ Telephone service
    ___ Television service
    ___ Training students


2. For each item listed below, ask yourself, "Does this service need serious
  improvement?"

    ___ Automated systems for individuals and offices
    ___ Clear documentation of departmental services and how to obtain them
    ___ Client email services
    ___ Follow-up support after technology has been installed
    ___ Preventive maintenance
    ___ Public relations
    ___ Resources and support for network hosts to meet the demand for services
    ___ Respect for users/customers
    ___ Responsiveness to customer problems
    ___ Student access to computers
    ___ Student computing services
    ___ Students performing staff functions
    ___ Support for all computer platforms
    ___ Support for Intel/DOS technology
    ___ Organization of time
    ___ Timely response to work requests
    ___ Training (faculty, staff, students, ourselves)


3. For each item listed below, ask yourself, "Is this service something we 
   should be doing that we don't do now?"

    ___ Expanded training
    ___ Expanded documentation
    ___ HELPDESK
    ___ Better upgrade strategy for desktop computers
    ___ Better support for high-end computing (multi-media, software development 
         for instruction)
    ___ Better support for those who must use low-end computing technology 
          (8088s, Mac Plus)
    ___ Development of software and services to meet special needs
    ___ Better support for those using technology in classrooms and distance
           education 
    ___ Fewer, but high-quality, student computing centers
    ___ Brown-bag sessions at alternative times

    ___ Providing adequate infrastructure for network services

    ___ Advocate the required student ownership of a personal computer

    ___ Wiring student residences (rooms) for full network services (faceplate)


4. For each item listed below, ask yourself, "Is this service something we are 
   doing now that we shouldn't be doing or should do less of?"

    ___ Advanced TCP/IP services (CU-SeeMe, WWW)
    ___ Free printing services for students
    ___ Network access to non-SUNY people
    ___ Training on a one-to-one/hand-holding basis
    ___ Publishing directories
    ___ Repairing computers
    ___ Consultation on the sale of computers for personal use
    ___ Student computing centers in every residence hall