... a discussion about operations vs. development.  

If we had one department that was responsible for " all the things that
have to work perfectly all the time"    [operations is a 24x7 endeavor]

    - Banner
    - student labs
    - servers
    - classrooms
    - network
    - modems
    - phone
    - ...have to work on a regular schedule or continuously


and another that is responsible for "development of really great stuff" 
      [development doesn't have to be--but it's often more than 24x7!]

    - development of curricular materials
    - new Banner screens
    - administrative office automation procedures
    - tutorials
    - training materials
    - planning and policy development
    - technology interviews
    - collaborative arrangements
    - fundraising
    - grantwriting
    - consulting
    - purchasing
    - installation
    - noncritical troubleshooting


It is a framework that could also be examined for library services as well...


doug