[96-97 DC/TM Goals]

Mission:
To provide support for all student-related computing issues, services,
resources and facilities.  The support provided is not the technical
support provided by other data-services support teams such as the
Macintosh Support Team, the Wintel Support Team or the Hosts/Servers
Support Team. 


Departmental priorities


1996-97 Service Goals:
  1. Provide free laser printing services to all SUNY Potsdam students and 
     fee-based laser printing to the public. (RJ)
   
  2. Implement the 1996-97 SCAP plan. (RJ)
     
  3. Manage, upgrade and enhance student computing facilities in Levitt, 
     residence halls, Kellas, Flagg, Dunn, Satterlee and. (RJ)

  4. Provide limited general-public access to the Levitt Center computing 
     facilities. [Public Service] (RJ)

  5. Provide student training sessions on supported campus applications and
     computing resources. (RJ) 



1996-97 Planning Goals:
  1. Understand and anticipate the student-related service/support
     needed to succesfully meet the mission of SUNY Potsdam. (ISD) (RJ)

  2. Annually evaluate the current status of technology in student 
     computing areas and identify needs and opportunities. (RJ)

  3. Conduct ongoing strategic planning (anticipating, assessing needs)
     for student-related technologies and services. (RJ)

  4. Emphasize partnerships and set high expectations for user 
     independence. (RJ)

  5. Work collaboratively with students (e.g., Student Technology Advisory
     Board)to articulate their needs and to determine how to best meet 
     these needs. (ISD)

  6. Plan and manage an integrated apprach to the delivery of personal
     computing, network, telephone and media services to the student
     community that is focused upon customer satisfaction. (RJ)

  7. Develop 1997-98 SCAP plan with Academic Computing Advisory Committee
     by 5/97. (RJ)

  8. Meet with Student Technology Advisory board to present and discuss 
     plans for improving student information services at least once per
     semester. (RJ)

  9. Actively participate in the planning of broader student IT issues 
     such as privacy, copyright, code of conduct. (RJ)

 10. Develop plan to provide every student with satisfactory access 
     (e.g., color, LAN speed, convienent) to the WWW/News and to email. 
     (ISD)

 11. Annually assess how well we are performing for students relative to 
     our mission and goals by specifying what will be evaluated, who will 
     do the evaluation, and by when. 

 12. Increase the productivity of students (learning, research) via
     access to information resources and services. (ISD)



1996-97 Development Goals
  1. Provide non-technical support for student data services-related 
     projects:

       a. Residence Hall Network project (ISD)
       b. Developing Residential Computing Support
       c. Bibliographic instruction laboratory in Crumb Library (ISD)
       d. Create a centralized residential student computing laboratory (ISD)
 
  2. Stay abreast of new technologies, with particular attention to the 
     digital convergence of voice, video and data technologies. (RJ)

  3. Develop technology alliances and partnerships with SUNY schools and 
     other institutions, as needed, to augment the team's efforts. (RJ)

  4. Provide timely presentations and training sessions on current and 
     emerging voice/video/data technologies; e.g., Brown-bag technology 
     sharing sessions. (RJ)

  5. Provide training and "awareness" opportunities. (ISD)

  6. Support and promote our College's technological competitiveness. (RJ)

  7. Maintain the College's reputation for excellence in Information
     Technology making the College more attractive to SUNY resource
     providers, prospective students and their parents, and potential
     donors. (ISD)
     
  8. Maintain a presence within SUNY as an active participant in SUNY-wide
     information technology intiatives. (ISD)

  9. Support and promote student technical competency/literacy. (RJ)

 10. Create an exciting, challenging place to work that enhances the 
     quality of life for every member of the team. (RJ/DCTM mission)

 11. Support the development of our human resources by enhancing job
     satisfaction, sense of personal achievement, providing opportunities
     to develop and refine job skills.  (ISD)

 12. Support the improvement and expansion of our information services, 
     such as documentation, alerts, productivity tips, Web-based info. (RJ)

 13. Encourage and facilitate the use of technology to suppport innovation 
     and effectiveness in teaching and learning. (ISD)