Network Alert Procedures

1. Justin will contact Brenda when there are problems by using x2888.  This
   number must be used for network problem alerts ONLY.

2.

3.

4.


Key Customers to notify in the event of network problems:

   * Admissions - Banner access needed 
   * Payroll/Human Resources - payroll depends upon SUNY Central access
   * Teacher Education Department (Ann Thomas) - classes use the network
   * SUNYNet Operations - they want to be notified of campus network problems
   * Libraries - access to card catalog depends upon the network (on- and
                 off-campus)



Services which are mission critical to the college:

   * Telephone service should be operational 24hrs/day, 7 days/week, 
     365 days/year.  If there is a problem, we need to respond ASAP.
     Brenda would be the team member to contact.

    * Email



Services which are essential to the mission of the college:

   * Television service problems should be responded to as quickly as 
     possible when problems are encountered during 8am - 10pm (Sun. - Fri.)
     and 10am - 10pm (Saturday).

   * Internet access (campus-related) problems should be responded to as
     quickly as possible when problems are encountered during 6am - 10pm
     (Sun. - Fri.)  .....discussion on this to be continued.