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Network Services Team (NST)

Meeting Minutes - 4/8/97

Last meeting: 3/25/97       Next meeting: 5/22/97

 
 
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Network Services coverage   holidays (when classes are in session), weekends,
-------------------------   evenings
 
 
Service to be covered                 Primary support          Backup support
---------------------                 ---------------          --------------
Dial-in access (LANRovers)		Justin			Garnet
 
Email/DNS				Dave			Russ Nelson
 
AppleShare servers			Justin			Bob
Novell servers				Dave			Darrin
Web servers				Justin			Bob
 
Network infrastructure			Carm (Justin-temp)	Garnet
Telephone service			Brenda			Karen
Printing services			Student Computing Team	same
Campus television			Carm			Garnet
ResNet					Darrin			?
 
 
NOTE:  It is the "primary support" person's responsibility to ensure that
       "backup support" is available if the primary support person will NOT
       be available.
 
 
In identifying the above services, other critical department services were identified as important to ensure coverage on holidays when classes are in 
session, such as the Helpdesk, Media Support (A/V in smart classrooms) and the switchboard.
 
 
 
Holidays when classes are in session:  Labor Day, Columnbus Day, Vetran's Day
                                       President's Day, Martin Luther King Day
 
 
 
Q:  How do we identify network service problems on holidays when classes are in
    session? 
 
A:  The Helpdesk should receive calls and contact the primary support person
    or the designated backup.
 
  
Q:  How will complaints about service (outages, etc.) be handled on weekends
    and evenings?
 
A:  We need to provide a way for our customers to register their complaint in
    a way that allows us to address it as soon as reasonably possible.  We do
    not have the process in place at present.
 
 

References: