Meeting Minutes - 5/14/96
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Network Services Team minutes
Last meeting: 5/9/96 Next meeting: 5/30/96
AGENDA:
1. Qmail testing (respond to Russ Nelson's request)
2. Power outage on 5/28, 5/29, 5/30 to 10 buildings (Tony DiTullio)
[How we handled it last year - May, '95]
Doug and Justin will need to develop a strategy to deal with printers in
buildings that will lose power.
3. Prepare list of NST summer projects and deadline dates for 5/30 meeting
(refer to last year's list [5/1/95] for helpful information)
4. Responding to problems with communication services (voice, video, data)
and backup procedures for:
Background references:
- 3/31/95 NST meeting discussing criteria for responding to problems
(Ok as described; 24x7 except Christmas, New Years)
- Peter Brouwer's expectation for service (4/19/95)
a. Telephone system:
- on-campus loss of service (switch)
Sat/Sun [10am-10pm]; Mon/Fri [8am-10pm]
- long-distance service (NYNEX T1)
[Our notes from outage last summer 6/95]
The 5/11/96 outage of the T1 power supply was the 4th outage to
date. If we lose off-campus access to the Internet again, we
should contact Public Safety to have them check to see if we have
lost our long-distance calling too (they could try a long
distance # to, for example, Ogdensburg State Police). If they
can't make a long-distance call then they should contact the
following staff who are within a local call:
1. Carm Casolara
2. Bob Jewett
3. Garnet Barrigar
4. Justin Sipher
5. Dave Brouwer
Brenda will check with NYNEX to determine how we are to contact
them after-hours when there is a problem with long-distance
service.
Carm will document the procedure to check to see if the T1
power supply is working properly or not.
References
- 4/5/95 NST meeting
b. Data network
* Respond to Internet access problems [Mon/Fri 6am-10pm]; Sat/Sun [10am-10pm]
* The first person to contact about network problems:
During business hours (8am - 5pm) - Justin
Durings Evening/Weekends/Holidays
+ in the residence halls - new Res. Computing Supervisor
+ in offices/academic areas - Public Safety; they call Justin
Bob will check with Tim Ashley to see if this is OK.
* BACKUP contact - If Justin is not available, Dave will
the next person to call. If Dave is not
available, then call Carm, Bob or Garnet.
NOTE: We should inform the rest of the department, all HELPDESK
staff, and the user community once these procedures on
written and approved.
References
- 4/12/95 NST meeting
- SUNYNet call path for problems (6/19/96)
c. Unix & TCP/IP services (DNS, Email server, bootp, interactive Unix host)
* The first person to contact about Unix or TCP/IP problems:
Dave Brouwer (assuming Justin, or his backup, has determined that
the problem is a Unix or TCP/IP problem)
* BACKUP contact - If Dave is not available, contact our
designated student helper during business
hours during the academic semesters;
otherwise, call Russ or Erik.
References
- unix_support071795.html
A long-term goal should be to develop an ISD-based "Systems Management
Team" which would be responsible for Unix, VMS systems. All members
of the team (e.g., Dave Brouwer, Andy Harradine, John Flack, others?)
would be crossed-trained on all of the systems, and back each other
up.
d. Web servers
* The first person to contact about our Web servers is Justin.
* BACKUP contact - If Justin is not available, contact Bob;
If Bob is unavailable, contact Dave; then
Carm or Garnet.
NOTE: Justin needs to document how to bring these servers
up if they crash or are powered off.
e. Novell Netware servers: tabled until next meeting
- DCC server (Dunn Hall)
- Flagg server (Flagg computer classroom)
f. TV/Videoconferencing services tabled until next meeting
g. Dial-In Access to the Campus Network:
* Respond to dial-In access [Mon/Fri 6am-10pm]; Sat/Sun [10am-10pm]
* The first person to contact about our dial-in servers is Justin.
* BACKUP contact - If Justin is not available, contact Garnet;
If Garnet is unavailable, contact Bob; then
Carm or Dave Brouwer.
NOTE: Justin needs to document how to bring these servers
up if they crash or are powered off.
References:
Notes from meeting w/ Russ Nelson (TCP/IP services) - 3/18/96
Last modified: 5/14/96
Minutes prepared by jewettrj@potsdam.edu.