Helpdesk Technical Support position description
DRAFT DRAFT DRAFT DRAFT DRAFT Position: Budget Title: Prorammer/Analyst Local Title: Helpdesk Technical Support Grade: SL2 Proposed Appointment Date: 11/15/96 Length of Appointment: Line Item Number: Funding Source: __PSR__ Proposed salary range: $24,629 Account number: 860131 Type of position: Professional Appointment type: Full-time/Term Oligation: Calendar year Justification for recrutiment: Can the position be college year? NO. This position will support our primary helpdesk, a service which supports all departments and offices and is operational during the entire calendar year. Responsibilities of position: The Helpdesk Technical Support position is responsible for providing direct support of technical problems at the Tier 1 level for the Distributed Computing/Telemedia Helpdesk. (Tier 1 is defined as common, routine technical problems which are typically resolved on the day they are addressed.) This will include, but is not limited to, installing hardware, upgrades (memory, hard disk drives, etc), performing minor repairs, troubleshooting minor network problems with personal computers, installing cable and communications hardware. Helpdesk Technical Support position is responsible for providing training and direction to student assistants. Qualifications: Minimum qualifications: Familiar with Apple Macintosh and Microsoft Windows/DOS-based hardware and software including basic applications such as word-processing, email, Netscape web browsing. Able to install software, hardware upgrades, perform minor repairs, and troubleshoot minor network/communication problems. Additional desirable qualifications: Works well under stress and has team-oriented experience in a higher-education environment. AFFIRMATIVE ACTION PROFILE A. Proposed Placement of Advertising: 1) Internal/external. B. Search Committee Chair: [to be determined]